Open a ticket to Dyo Support

To create a ticket to after-sales support, here are three methods:

1/ Use the form made available in your solution. It is presented at the bottom right and its icon is one?

2/ You can go through the chatBot. If it does not find the answer to your question, they will offer you to open a ticket.

3/ Send an email to the following addresssupport@symalean.com

In all three cases, please provide as much information as possible so that we can analyse your request as soon as possible.

Here are some examples:

- the request concerns your PROD or PREPROD account

- on which site (if you have several)

- give examples

- attach screens including the URL

- if the request does not directly concern you, indicate the name of the user and his role

- also specify if this concerns the mobile app

To have access to the tracking of your tickets, send an email tosupport@symalean.comspecifying whether you want to track all tickets in your company or only clothing.

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• Software version

  In order to know the detail of the versions of the Dyo.2 software, click on the iconpresent at the bottom on the task bar. Attention the viewing of versions is subject to permission. (general screening, versionning)