Create a ticket

To create a ticket to after-sales support, here are three methods:

1/ Use the form made available in your solution. It is presented at the bottom right and its icon is one?

2/ You can go through the chatBot. If it does not find the answer to your question, they will offer you to open a ticket.

3/ Send an email to the following addresssupport@symalean.com

In all three cases, please provide as much information as possible so that we can analyse your request as soon as possible.

Here are some examples:

- the request concerns your PROD or PREPROD account

- on which site (if you have several)

- give examples

- attach screens including the URL

- if the request does not directly concern you, indicate the name of the user and his role

- also specify if this concerns the mobile app

To have access to the tracking of your tickets, send an email tosupport@symalean.comspecifying whether you want to track all tickets in your company or only clothing.