Opening a .csv document with Excel turns accents into special characters.
To avoid this malfunction, you can either open it with "free office" or follow the following procedure:
1- Ensure that the file is only downloaded and not saved previously with Excel
2- Open Excel
3- Select a new workbook
4- Click on the "Data" menu and then select "Data Obtaining" then "From a text/csv file"
5- Select the file to open
6- Make sure that the data below is correctly entered and click on load
7- The file is displayed with accents management
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